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Smart Patient Care Monitoring System

Role

Lead Product Designer

Time

3 months

Contributions

Research, design, and testing

Product type

Web based application

Overview: Artisight's strategic initiatives focus on boosting platform value and user experience for the purpose of expanding their services to a broader range of hospitals in the US.

Challenge: There is currently no comprehensive solution for healthcare organizations that effectively addresses challenges such as alleviating nurse documentation burden, improving work conditions for nurse retention, and enhancing patient care while minimizing costly errors in one platform.

Objective: Research, strategize, and design a comprehensive end-to-end solution with a primary focus on enhancing UX satisfaction and increasing the utilization of implemented solutions by 20% compared to the previous MVP.

Design Process

Lacking understanding in user wants, needs, and expectations
  • Current frustrations and pain points?

  • What did the users  really want?

  • What did the users  really need?

Dived into an intensive 2 week research sprint 
  • 14 users  interviews. 

  • Investigated forums, and user data.

  • Mapped out a competitor and SWOT analysis.

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User Interviews Takeaway
  • Cluttered screen impedes attentive room monitoring and emergency response.

  • Complicated features and multi-step processes slow workflow; users prefer pen and paper for documentation.

  • Patients, especially those with brain injuries, exhibit startle reactions during interactions and lack of understanding to given instructions by the remote nurse.

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Investigation Takeaways
  • 32% reported that the product did not enhance their productivity as expected.

  • Only 26% mentioned that the product was very easy to use.

  • 51% expressed dissatisfaction, stating that the product did not meet their expectations in improving patient care.

Design Process

 Conceptualize

Overwhelmed with insights, we needed to start prioritizing to form a strategy. 
  • Understand key pain points, wants and needs.

  • Classify all insights gathered.

  • Present our synthesis.

We jumped into secondary research to form our product strategy and experience
  • Created affinity maps.

  • Prioritized target users pain points, wants, and needs.

  • Present the insights to stakeholders.

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Affinity map
  • Difficulty seeing incoming calls and alerts “hard for me to see alerts with this design layout color.”

  • Too many steps to complete tasks.
    “It’s easier to use a pen and paper than the application.”

  • Improve communication and relationship with patients “Patients are confused when they hear me talk or don’t speak the language."

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Customer journey map
  • Difficulty documenting all changes such as alerts, patient going out of room, or in especially during shift change.

  • Incoming calls are often gone unnoticed. 

  • Hard to communicate with patient, speak their language, or keep an eye when privacy mode is enabled.

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Key Takeaways
  • Improve design layout to enable certain features to be noticed.

  • Improve UX workflow to enable quick action, responses and documentations.

  • Improve communication and monitoring experience with patient. 

Design Process

We were on a very tight deadline and developers needed to start building the product.
  • Do we need a design system right now?

  • What is our visual design language?

Once we answered the burning questions, we commenced design right away. 
  • Built design system as priority. 

  • Created new visual design language for our product.

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Simplicity for a complex product.

Voice Command 

Enhancing communication and collaboration between floor nurses and remote nurses. Floor nurses can instruct remote nurses to document patient vitals, check-ins, check-outs, and, in emergency or prisoner patient situations, request immediate assistance by utilizing the coded message "Hey Eva, speaker test."

Harm Prevention

This suite of features focuses on proactively preventing harm to patients. For instance, the system can detect potential issues like fall risk alerts, enabling remote nurses to intervene before an incident occurs. If a high fall risk patient attempts to get up, the remote nurse can promptly respond, instruct the patient to remain seated until help arrives, and, if a fall has occurred, trigger a floor alarm for immediate assistance.

 

Harm prevention features extend to reminders such as the Pressure Ulcer Turn Reminder. This ensures constant vigilance over patients, automatically prompting turns and notifying floor nurses when manual assistance is required.

Automated In-Room Message Translation

Streamlining communication across language barriers, this feature allows remote nurses to type messages. These messages are then played inside the patient room, automatically translating into the language chosen in the integrated medical healthcare record within the application. This ensures clear and accessible communication between healthcare providers and patients.

Iterative Growth and Innovative Features

In the subsequent months, we continued iterative development, enhancing the platform by adding numerous features. Some were aimed at achieving feature parity with competitors, while others introduced unique elements like remote vital monitoring, analytics, and more. This ongoing refinement ensures that our platform remains comprehensive, competitive, and at the forefront of technological advancements in healthcare monitoring and support.

Outcomes

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In a noteworthy milestone, the application has become the primary revenue driver for the company, gaining  adoption across numerous hospitals in the United States. We celebrated the company's growth aboard a boat on Lake Michigan, enjoying Chicago annual summer fireworks.

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Optimizing Landing Page Conversion Rate by 70% and Setting the Stage for Monetization

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